Don’t Say Too Much
Don’t try to help your clients “solve their problems.” Do help them to contradict and discharge their distress. Be relaxed when the client pauses. Allow the client time to think and feel. Don’t say too much. It’s usually better to listen longer and to hear more.
From The List, page 44
(Present Time 183, April 2016)
Last modified: 2019-05-02 14:41:35+00